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headset_mic SL PC MODE Technical Support Desk

Precision Hardware. Uncompromised Care.

Whether you need technical troubleshooting, RMA warranty support, component compatibility checks, or order assistance—our Colombo-based engineering specialists are here for you.

bolt 2-Hour Response SLA
verified Certified PC Engineers
storefront Walk-in Colombo Lab
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WhatsApp Live Chat

Direct instant messaging with our PC build and sales specialists.

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Technical Hotline

Speak directly with our technical support team for urgent queries.

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Showroom & Lab

Colombo 04 walk-in diagnosis, benchmark testing, and warranty drop-off.

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Email & RMA Desk

Official warranty paperwork, invoices, and detailed log submissions.

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Specialized Technical Assistance

Select a service category below to quickly resolve your hardware needs.

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Custom PC Build Advice

Free compatibility checks, CPU/GPU bottleneck calculations, PSU wattage recommendations, and cooling sizing by certified builders.

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Warranty & RMA Claims

Full manufacturer warranty servicing, hassle-free replacement for out-of-the-box defective components, and repair tracking.

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Delivery & Tracking

Track live package status across all 25 districts, view estimated delivery timelines, and verify courier tracking details.

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Drivers & BIOS Updates

Official firmware links, display driver installation instructions (DDU), and BIOS flashback guidance for AMD AM5 & Intel systems.

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Direct Dispatch

Submit a Support Ticket

2-HR SLA
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Showroom & Lab Hours

Monday – Friday 9:00 AM – 7:00 PM
Saturday 9:30 AM – 6:00 PM
Sunday 10:00 AM – 4:00 PM
Poya Days & Public Holidays Online & WhatsApp Only
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Bring your system or component to our Colombo 04 lab for instant diagnostic thermal imaging, memtest diagnostics, and PSU voltage load verification.
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Official RMA Protocol

All return requests and manufacturer warranty claims are processed strictly under our published Return & Refund Policy guidelines.

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Fast Answers

Support FAQs

What is your turnaround time for support tickets?

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During active showroom hours (9:00 AM – 7:00 PM), our engineers respond to web support tickets and WhatsApp inquiries within 2 hours. Urgent requests regarding out-of-the-box defective components or shipping changes are given top priority.

Can you diagnose PC issues remotely?

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Yes! For software, driver crashes (BSOD), and BIOS setup queries, our support engineers can schedule a remote diagnostic session via TeamViewer or AnyDesk at no cost for customers with active warranties.

How do I submit an item for Warranty / RMA?

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You can either drop off the defective component with its original invoice at our Colombo 04 showroom or courier it to our lab. Please review our Return & Refund Policy for exact packaging and warranty eligibility rules.

Where can I check shipping time and delivery rates?

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Visit our dedicated Shipping & Delivery Page to view delivery zones, calculate district rates, and learn how we protect fragile PC parts during transit.