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How fast is Islandwide Delivery in Sri Lanka?
Orders placed before 2:00 PM are processed and dispatched on the same working day via our delivery partners (Koombiyo Express & Citypak).
- Colombo & Suburbs: Delivered within 24 hours.
- Islandwide (All Districts): Delivered within 48 to 72 hours.
- Order Tracking: Real-time SMS and email tracking links are sent as soon as your package is dispatched.
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How can I track my package or order status?
Tracking your order is easy! Log into your SL PC Mode account and navigate to Order Tracking inside your dashboard. You can view real-time courier statuses, dispatch timestamps, and direct tracking numbers.
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What payment methods do you accept?
We accept a wide range of safe and secure payment options:
- Credit / Debit Cards: Visa, Mastercard, AMEX via PayHere gateway.
- 3-Month Installments (0% Interest): Koko Pay & Mintpay for eligible cards.
- Direct Bank Transfer: Commercial Bank, Sampath Bank, & HNB accounts.
- Cash on Delivery (COD): Available for orders up to LKR 50,000.
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How does product warranty & RMA claim work?
All computer hardware, peripherals, and accessories sold at SL PC Mode come with Official Agent Warranty ranging from 1 to 3 years.
To claim warranty: Bring the item with your original receipt or order ID to our Colombo showroom, or send it via courier to our RMA Help Desk. Average warranty claim turnaround is 3 to 7 working days.
To claim warranty: Bring the item with your original receipt or order ID to our Colombo showroom, or send it via courier to our RMA Help Desk. Average warranty claim turnaround is 3 to 7 working days.
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Are Custom Rig builds bench-tested before delivery?
Absolutely! Every custom PC build assembled by SL PC Mode undergoes 24 hours of rigorous stress testing (FurMark, Cinebench, Prime95), BIOS optimization, cable management, and driver configuration before being securely packaged and delivered.
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What is your Return and Eligibility Policy?
We want you to be completely satisfied with your purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Return Window: You have a specific timeframe from delivery date to request a return or exchange for eligible items.
- Proof of Purchase: We require a receipt, order confirmation, or proof of purchase.
- Non-Returnable Items: Opened software licenses, clearance items, digital products, customized PC components, and physical gift cards are exempt from returns.
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How do Refunds, Exchanges, and Warranty Claims work?
- Technical Inspection: Once received, our technical team inspects your item to verify its condition and immediately notifies you of the refund status.
- Approved Refunds: Initiated to your original method of payment or store credit. Credit card refunds take a few business days depending on your bank.
- Shipping Costs: Customers pay return shipping costs (non-refundable unless due to our error, such as a defective or incorrect item).
- Exchanges & Warranty: Defective, damaged, or incorrect hardware is exchanged for the same item. Major components carry standard manufacturer warranties.
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Our tech support specialists and PC build engineers are ready to assist you anytime.