Comprehensive Return and Refund Policy
1. Overview and Eligibility
§ 3.0You have a specific timeframe from the date of delivery to request a return or exchange for eligible items.
To complete your return, we require a receipt, order confirmation, or proof of purchase.
Opened software licenses, clearance items, and physical gift cards cannot be returned or refunded.
2. Inspection and Processing (Refund Process)
§ 3.1If your return is approved, we will initiate a refund to your original method of payment (or store credit, depending on your preference). Credit card refunds typically take a few business days to reflect depending on your financial institution.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to our error (e.g., receiving a defective or incorrect item).
If an order paid via Card or LankaQR is rejected or uncollected upon courier delivery, the delivery charge (Rs. 450.00 standard courier expense) is non-refundable. A refund will be issued to your payment card for the remaining product balance (Total Paid minus Delivery Charge).
If a customer rejects or fails to receive a Cash on Delivery parcel, to place any subsequent COD orders, the customer must pay the delivery charge upfront via Card payment. The remaining product balance is then collected in cash upon arrival.
3. Defective or Damaged Goods (Exchanges & Warranty Claims)
§ 3.2Major electronic components and hardware parts carry standard manufacturer warranties. Defective items covered under warranty must be processed in accordance with the specific terms and conditions set forth by the respective manufacturer.
4. Step-by-Step: How to Initiate a Return
Quick instructions to start your return or RMA claim with our Colombo support desk.
Message our RMA Desk on WhatsApp or Email with your Order Number and photo/video evidence of the defect.
Repack the item securely in its original packaging with all included accessories, documentation, and purchase invoice.
Hand over the package to our Colombo Showroom or ship via registered courier service with tracking.
Our technicians will inspect the gear within 24-48 hours and process your 1-to-1 replacement or approved refund.